HomeContactAbout
Personal accountPaymentsDebit cardsPublic Sector Loan
Business AccountPayments and CollectionBusiness InsightBusiness financing
FAQsBlog(coming soon)Careers(coming soon)

Privacy Policy

Last updated: February 20, 2025

This Privacy Policy applies to the websites and mobile applications (the “Platforms”) provided by DASH Microfinance Bank Limited (DASH MFB). It explains how we collect, use, store, and disclose personal data in compliance with the Nigerian Data Protection Act (NDPA) 2023 and other applicable laws.

1. Consent for Collection, Use and Disclosure

  • Your use of our Platforms constitutes consent to this Privacy Policy.
  • You may withdraw consent at any time, subject to service limitations.
  • We may update this Policy and notify users of material changes where required.
  • Continued use of our Services indicates acceptance of updates.

2. Collection of Personal Information

We collect personal information in the following ways:

  • Voluntarily submitted data: name, email, phone number, banking and payment information.
  • Automatically collected data: IP address, browser type, device information, and usage data.
  • Cookies and tracking technologies: for functionality, analytics, and advertising.
  • Mobile application data: device details, usage metrics, push notification preferences, and location data.

3. Purpose of Processing Personal Information

We process personal information for the following purposes:

  • Providing and improving our products and services: we use personal information to enhance user experience, troubleshoot issues, and develop new features.
  • Promotional and marketing communications: we may send promotional emails or notifications about new products, services, or offers.
  • Billing, payments, and account management: we use personal information to process transactions, manage accounts, and ensure accurate billing.
  • Customer support and platform notifications: we use personal information to respond to inquiries, provide technical assistance, and send important updates.
  • Recruitment and job application processing: we use personal information to evaluate job applications, conduct interviews, and manage employee records.
  • Legal, regulatory, and compliance obligations: we use personal information to comply with legal requirements, enforce our policies, and protect our rights.

4. Limitation of Collection

We only collect personal data that is necessary for identified purposes and do not knowingly collect data from individuals under the age of 18.

6. Data Retention

Personal information is retained only as long as necessary for business or legal purposes. Anonymized data may be retained indefinitely.

8. Data Accuracy

Users are responsible for ensuring their personal information is accurate and kept up to date.

9. Data Security

We implement appropriate technical and organizational measures, including encryption and access controls, to protect personal data.

10. Other Websites

Our Platforms may contain links to third-party websites. We are not responsible for their privacy practices.

11. Your Data Privacy Rights

  • Right of access, rectification, erasure, and restriction
  • Right to withdraw consent
  • Right to lodge a complaint with the Nigeria Data Protection Commission
  • Right to request data transfer

14. Contact Us

If you have questions regarding your data privacy rights or would like to submit a related data privacy right request, please email us at compliance@dash-mfb.com. Please allow up to 30 days for requests to be processed. The Company reserves the right to charge a reasonable fee to process excessive or repeat requests.

If you have general questions concerning this Privacy Policy, please contact us at: